Yay! Today the hole in my driveway was fixed! Well, the broken pipe, which is the most important part. This is the hole they dug to get to it (it's about 10 ft deep!) They fixed the pipe and backfilled it, but still have to come and repave the driveway. Finally, a step in the right direction. The weeks of persistence, and pestering the people responsible with emails and phone calls, finally paid off! To make a long story short, they were trying their best not to do anything about it. Thanks for all your advice and support, and thank God for answering my prayers.